New Updates
Mar 21, 2020
An important message from TLOS
Every day we get more and more news about COVID-19, and it’s tough to know exactly what to do.
The health, safety and wellbeing of our customers and team members is our utmost priority and we must do the right thing by the communities in which we live and work to help mitigate the spread of the coronavirus.
Meanwhile, we want our customers to get the supplies they depend on; reduce risk in the public and save time on the shopping panic. Right now, we’re still taking and shipping orders from our warehouses and vendors from the U.S., China and Russian Federation.
However, as 3-20-2020 many countries have taken steps in response to the COVID-19 pandemic that impact different levels of their postal operations and related services. Delays in deliveries are common because of countries lockdown, flight cancellations and other disruptions in workplaces.
Additionally, we would like to share what TLOS are doing to meet demands
- We temporarily close our warehouses in France, Spain and Korea, which following by the government guidances and keeping our teammates at safe.
- Our team in the United States, China and Hong Kong, are undertaking all measures to minimize the impact to our wholesale clients and customers.
- We have been in contact with our vendors and business partners so that we are able to limit any potential supply-chain disruptions.
- For last two months, we have been practicing and experiencing from our warehouses in China, Hong Kong and Singapore, we take teammate temperature each day before they come to work. We have always focused on cleanliness in our workplace and warehouses. And now, the practices apply to all our operating warehouses. On top of our daily cleaning procedures, we are now implementing a more cleaning routine and double disinfect which common touched surfaces and workstations.
- To be extra safe, we also clean the goods surfaces before pack them for mailing. Providing supplies people need to stay clean and safe is something we take very seriously. We highly recommend customer clean it after unpack and before use.
- Our Social channels will continue to operate as usual.
During this time, the pandemic is upending millions of lives around the world. Our hearts go out to everyone impacted by COVID-19, including those diagnosed with the virus. We also want to thank you for your support and patronage. We wish you, and all of your family and friends, health and safety during this time of crisis.
By supporting one another, we will get through this together, emerging even stronger than before.
Love from The Little One Stop
Mar 13, 2020
Orders to Italy
Customers from Italy, should expect major impacts on delay delivery until April 3 or further notice.
Announcement from Poste Italiane: https://www.poste.it/emergenza-covid19.html
Feb 29, 2020
Temporarily adjustments and Special arrangement due to measures against coronavirus outbreak and the widespread airline cancellations.
Due to the development of the local regulations against the coronavirus outbreak in Asia Pacific and a significant reduction in airline capacity, there have been service impact on both inbound and outbound shipments, and the circumstances beyond our control.
During this period, TLOS is adjusting service for those affected orders and customer might experience delay or order cancellation. We apologise for any inconvenience caused.
The following areas are temporarily adjusted with immediate effect and we will send an email notification to the affected customer, whom placed order on or after Feb 26, 2020.
|
Order Fulfilment - Country of Origin |
Handling and Processing Time |
Shipment Status |
Any affected order(s) made on or after Feb 26, 2020 |
|
China (including Hong Kong) to Worldwide |
As usual |
Expected to Delay |
Willing to wait / Refund within 7 business days |
|
Japan / Korea to Worldwide |
Partially suspended, may take extra 3 business days |
Suspended |
Refund within 5 business days |
|
Russia to Asia Pacific |
As usual |
Delay |
Willing to wait / Refund within 3 business days |
|
USA to Asia Pacific |
Extra 3 business days |
Delay |
Not Applicable |
|
UK / Spain to Northern Italy |
As usual |
Suspended |
Refund within 3 business days |
|
To Middle East |
Not Applicable |
Suspended |
Refund within 3 business days |
Special arrangement to the affected order:
Order placed between Jan 15, 2020 to Feb 15, 2020
- if you have not receive the Tracking Number, you should receive our arrangement notice by email on Feb 28, 2020 or please contact us.
- if you have not receive the Tracking Number by Mar 3, 2020. We will contact you by email, for order cancellation and issue a refund.
Thank you so much for your kind patience and understanding in this matter.
Feb 12, 2020
Follow-up of affected shipment delays
| Order Date | Shipment Notification |
| Between Jan 15, 2020 to Jan 31, 2020 | By Feb 14, 2020 |
| Between Feb 1, 2020 to Feb 11, 2020 | On or before Feb 18, 2020 |
| After Feb 12, 2020 | Processing time as usual |
Thank you for your patience and understanding.
Feb 8, 2020
Shipments delayed due to the Novel Coronavirus Outbreak
Due to the novel coronavirus infection that is currently occurring in Asia Pacific. It is expected that the order fulfilment and shipment delays from China, Hong Kong and Korea will be inevitable.
We sincerely apologise for any inconvenience this may cause.
We will work hard to deal with the shipping services providers and deliver your order(s) as soon as possible. Meanwhile, we will keep tracking on the status of the new coronavirus infection.
*For the items to be fulfilled from US, Russia or Spain will not be affected.
Any questions on the order fulfilment and shipping arrangement, please contact us at thelittleonestop@gmail.com
Thank you for your understanding.
